Refund & Returns Policy
Last Updated: July 25, 2026
At Revivana, we believe shopping should be simple, secure, and completely risk-free. That’s why every order comes with Free Shipping, fast delivery within 3–8 business days, and our 90-Day Return Policy.
Your satisfaction is our highest priority. If you’re not completely happy with your purchase, we’re here to help.
90-Day Return Policy
You may return your product within 90 days from the date it is delivered.
If for any reason you’re not satisfied with your purchase, simply contact our customer support team. We’ll guide you through a quick and hassle-free return process.
To qualify for a return:
- Your return request must be submitted within 90 days of delivery.
- The product should be returned in good condition.
- Please include all original accessories whenever possible.
- Proof of purchase or your order number is required.
Free Shipping
We proudly offer Free Shipping on every order.
If your return is approved because the item arrived damaged, defective, or we shipped the wrong product, Revivana will cover the return shipping costs.
If you are returning the product for personal reasons (such as changing your mind), return shipping costs are the customer’s responsibility unless otherwise required by applicable consumer protection laws.
Delivery Information
We process orders as quickly as possible.
Most orders are delivered within 3–8 business days, although delivery times may vary depending on your location, customs processing, weather conditions, holidays, or carrier delays.
Once your order has shipped, you’ll receive tracking information so you can monitor your delivery.
Refunds
After your returned item has been received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been initiated.
Damaged or Incorrect Orders
Please inspect your package immediately after delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
please contact us within 3 days of receiving your package.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photos or videos showing the issue
Depending on the situation, we’ll provide a replacement, a refund, or another appropriate solution.
Order Cancellation
Orders may be canceled free of charge before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled. However, it will still be covered by our 90-Day Return Policy after delivery.
Non-Returnable Items
Returns may not be accepted if the product has been:
- Intentionally damaged
- Misused or abused
- Modified or repaired without authorization
- Returned with missing essential components
Normal inspection and reasonable product testing will not affect your eligibility for a return.
How to Start a Return
To begin a return, simply email us at:
Please include:
- Your order number
- Your full name
- The reason for your return
Our support team will respond with return instructions as quickly as possible.
Our Promise
At Revivana, we’re committed to providing a smooth shopping experience from start to finish.
✔ Free Shipping on Every Order
✔ Delivery Within 3–8 Business Days
✔ 90-Day Return Policy
✔ Dedicated Customer Support
Shop with confidence knowing we’re here to support you before, during, and after your purchase.